In today’s diverse and globalized world, Cultural Intelligence, or our ability to understand and effectively work with individuals from diverse cultural backgrounds, has become an essential skill for leaders in all industries, including higher education. Universities continue to enroll a diverse student body from different parts of the country and different parts of the world. Therefore, it is crucial for university leadership to understand the importance of Cultural Intelligence and how it can benefit their institution. Thus, in this article, we will explore the 10 key benefits of Cultural Intelligence for leaders in higher education:
1. Improved Communication:
Cultural Intelligence helps leaders in higher education to communicate effectively with people from diverse cultural backgrounds. For instance, according to a study published in the Management and Organization Review, leaders with high Cultural Intelligence are more likely to engage in effective cross-cultural communication, resulting in stronger relationships and improved outcomes (Ang et al., 2007).
2. Increased Cultural Sensitivity:
Cultural Intelligence training helps leaders in higher education to recognize and appreciate cultural differences. For example, a report by the Association of American Colleges and Universities found that universities that prioritize cultural sensitivity in their leadership demonstrate higher levels of student satisfaction and engagement (AAC&U, 2019).
3. Enhanced International Reputation:
Universities with a strong commitment to Cultural Intelligence are more likely to attract international students and faculty, which can enhance the institution’s international reputation. For instance, a study conducted by the British Council showed that universities that actively promote intercultural understanding and inclusivity have a higher global ranking and increased visibility (British Council, 2018).
4. Improved Student Experience:
When leaders in higher education are Culturally Intelligent, students from diverse backgrounds feel valued and supported. This can positively impact student retention rates and academic performance. For example, a study published in The Review of Higher Education revealed that students who perceive a strong commitment to diversity and inclusion from university leadership report higher levels of satisfaction and engagement (Hurtado et al., 1998).
5. Increased Diversity and Inclusion:
Cultural Intelligence training can help leaders in higher education recognize and address unconscious biases and barriers to inclusion. For instance, the University of California, Berkeley implemented a Multicultural Education Program for its leadership, resulting in a more diverse faculty and a campus culture that values and celebrates diversity (UC Berkeley, 2015).
6. Improved Cross-Cultural Teamwork:
Leaders in higher education with Cultural Intelligence can better manage cross-cultural teams and create a more harmonious work environment. For example, research conducted by McKinsey & Company found that diverse teams with inclusive leadership outperform homogeneous teams by up to 35% (Hunt et al., 2015).
7. Enhanced Global Understanding:
Cultural Intelligence training can help university leadership to understand the challenges facing different parts of the world. Specifically, the Global Perspectives Initiative, an international higher education network, reported that universities with leaders who possess a high level of Cultural Intelligence are more likely to engage in impactful research and initiatives that address global issues (GPI, 2019).
8. Improved Recruitment and Retention:
A university known for its commitment to Cultural Intelligence is more likely to attract and retain talented employees who share these values. Indeed, a report by Deloitte revealed that 69% of job seekers consider a diverse and inclusive workplace as a crucial factor in their decision to join or stay with an organization (Deloitte, 2017).
9. Increased Innovation:
When university leadership is Culturally Intelligent, they can better understand the needs and perspectives of diverse communities, leading to more innovative approaches to teaching, research, and community engagement. For example, the research published in the European Journal of Innovation Management found that Cultural Intelligence influences innovative behavior (Chen et al., 2022)
10. Better Problem Solving:
Cultural Intelligence training helps leaders approach problems and challenges from a global perspective. For instance, the Association of American Colleges and Universities found that universities that prioritize Cultural Intelligence in leadership development are better equipped to address complex issues and create sustainable solutions (AAC&U, 2019)
Conclusion:
Cultural Intelligence is a critical skill for leadership in higher education. Thus, by investing in Cultural Intelligence training, university leaders can create a more inclusive, diverse, and globally engaged institution that prepares students for success in today’s interconnected world.
The Inclusive Intelligence Experience (IIE) helps leaders develop the four components of Cultural Intelligence. Developed by SAVA Consulting Group, the IIE utilizes lectures, workshops, and role-playing experiences to enhance Cultural Intelligence.
